FAQ
Order Related
Why peharr?
Because our designs are one of a kind and handmade with love. The materials are sourced from within India. The apparels and accessories are designed by designers and made by experienced hands.
Is my order confirmed?
Once you place your order, you will receive an email confirmation with your order details.
Where can I track my order?
You can go to the my order page to track your order.
Can I customise my order?
For any customisation requests please connect with us and we will try our best to accommodate your request.
I placed my order but did not receive confirmation
Please check your email, if you have not received any communication please connect with our team.
Shipping
How long does shipping takes?
Each one of our designs is made on order and may take 2-5 days to make. Once ready, the design is dispatched and may take 2-4 days to get delivered. You can contact our team from the contact us page.
What are the shipping charges?
Shipping is free.
Can I check the product before accepting the delivery?
Unfortunately, we do not offer open delivery, and you cannot check the product before accepting it. However, in case you do not like the product, you always can opt for an exchange.
Returns & Exchange
I want to cancel my order
All orders are eligible for cancellation and a full refund before they are dispatched. Once dispatched the order can only be exchanged.
I want to return my order and get a refund
We do not offer refunds, but you can exchange your order with something else from the website.
How do I return an item?
You can return an item and request an exchange within 7 days receipt.
Do you arrange for reverse-pickups?
Reverse pickup is applicable only for a selected set of pincodes. You can check if your pincode has this facility by contacting us. If your pincode does not have reverse pickup facility, you will have to ship it back.